In this role, you ensure the secure and smooth delivery of our vault, safe-deposit-box and precious-metals services. With your diligent, discreet and service-oriented approach, you make an important contribution to protecting client assets and upholding high security and compliance standards. Your responsibilities include:
- managing the bank vault and ensuring accurate, complete and traceable inventory records;
- processing purchases, sales, deposits, deliveries and handovers of physical precious metals in a professional manner;
- checking incoming precious metals against LGT standards and coordinating precious-metals deliveries with LGT offices;
- managing safe-deposit-box services, from opening and amendments to access arrangements and termination;
- verifying identities and access authorisations and documenting all relevant activities completely and accurately;
- consistently applying security, access-control, dual-control and monitoring processes, identifying irregularities and escalating them in line with internal requirements;
- where required, supporting the cash desk with the professional processing of cash transactions;
- providing clients with discreet advice on vault, safe-deposit-box and precious-metals services, while working closely with Reception, Private Banking, Compliance, Trading and other internal stakeholders, for example on inventories, audits and valuables transports.